§2 Delivery

We ship packages worldwide. Sometimes one of the items you ordered is not in stock and becomes a leftover item, that is, we reserve the right to sell out. Should your order not be sent on time*, you have the right to cancel your purchase. (*Orders not dispatched within 7 working days)

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If your package and/or contents are damaged in transit when you receive it, report it immediately on site. If the package is lost during transport, you must notify our customer service within a reasonable time (2 months).

Eugén Group will send an order confirmation to the email address you provided before we ship the goods to you.

Delivery method: Best local supplier.


Waybill: For orders that have low weight and volume, the Waybill delivery mode can be used. This delivery method is not available for prepayment by post or for higher order values. Waybills are delivered directly to your address.

Packages to agents: For orders to agents, we use Postnord, DHL or UPS

When your order has arrived at the Postnord, DHL or UPS delivery point, you will be sent a message.



Notification can be done in one of two ways, depending on whether we have a correct mobile phone number for you:



SMS notification to your mobile phone: the notification is sent the same day the package arrives at your delivery point.

Email notification: when your package arrives at a drop-off point, a notification is sent to your home address. Bring the receipt and your ID to the designated pick-up location to redeem your order.

You will need to show valid identification to collect your package. For non-recipient pickup, please contact us for more information or see information on the supplier's website.

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In the event of any delivery delays or end of sale, you will be notified. We cannot offer any form of compensation due to late delivery or final sale.

§4 Right of withdrawal

You have full right of cancellation (return and exchange right) within 14 days of receiving the item. When returning goods that have been handled to a greater extent than was necessary to determine the goods' properties and function, the consumer compensates us for the possible reduction in value that has occurred. The extent of the reduction in value is determined by Eugén Group AB.

The right of withdrawal can be used provided that the product is returned together with the labels and original packaging/shoe box that comes with the product. As a customer, you have the right to examine the product, but you must not break seals or packaging. The right of withdrawal does not apply to underwear. For cases where the associated case, packaging, information folder and certificate of authenticity are not included when exercising the right of withdrawal, Eugén Group AB has the right to refuse the return. When returning goods that were delivered with home delivery, the same return routines apply as for other shipping methods.

Exchange: In case of exchange, the return shipping is free provided that the attached return shipping slip is used. An exchange means that for each returned item you choose to buy a new item. Any difference will be refunded. If you return a larger number of goods than you exchange for, it is not defined as a return but as a repurchase, see below.

Return: You can return your goods to Eugén Group AB free of charge within 14 days and get your money back if you regret it. The cancellation period begins on the day you received your order. Contact us in these cases.


In the event of an incorrect shipment, you can choose between getting a new item or a full refund.

All returned goods must be carefully packaged to avoid damage to the goods. You as the customer are responsible for the transport risk back to Eugén Group AB.

Complaints: If you complain about your item due to damage or faulty production, we will make a manual assessment and possibly request the garment if necessary. Normal right of complaint is usually three (3) years, a detected fault on a product must be reported to us within a reasonable time, i.e. as soon as it was discovered or should have been discovered. This is considered to be within two (2) months from the time the discovery was made. Defects that are discovered within six months after the goods have been delivered are assumed to have been present at the time of delivery unless otherwise indicated. If the fault only becomes apparent later, you as a consumer must be able to prove that the fault already existed upon delivery, that is to say that it was an original fault with the product.

The first commitment in the event of a complaint is to rectify the fault. If this does not work and the complaint is approved, we will replace you with a new product.

If we are unable to replace you with a similar item, you have the right to cancel the purchase and have the money refunded.

Reimbursement normally takes place within 14 working days from the time we receive and approve your return. We can only make a refund in the same way and to the same account that was used at the time of purchase.

Return address for right of withdrawal and complaint:
Eugen Group AB

Sjövägen 11

147 44 Tumba
Sweden

Contact details for right of withdrawal and complaints:
Email: info@artbyeugen.com

§5 Assortment

Eugén Group AB reserves the right to make changes to the assortment and has the right to remove goods from the assortment before a purchase has gone through. We reserve the right to sell out any products in the range.

Eugén Group AB reserves the right for possible typographical errors in texts on this website. We also do not guarantee that all images accurately reflect the actual appearance of the products. Eugén Group AB reserves the right to adjust prices and any price errors.

§6 Force majeure

Eugén Group AB is exempt from penalty for failure to fulfill certain obligations according to this agreement, if the failure is based on an exculpatory circumstance as described below and the circumstance prevents, hinders or delays fulfillment. Such as liberating circumstance shall be considered i.a. action or omission by an authority, new or amended legislation, conflict in the labor market, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes authority decisions that affect the market and products negatively, e.g. restrictions in indication, warning texts, sales bans, etc., abnormal decline in the market and if the company is exposed to criminal activity that affects the business.

§7 Dispute

Complaints or comments regarding Eugén Group AB's services or products should be communicated to Eugén Group AB's customer service via e-mail info@artbyeugen.com. If you are not satisfied with our handling of your case, you are welcome to contact your local consumer advisor or the General Complaints Board (ARN), www.arn.se or Box 174, 101 23 Stockholm. We always follow ARN's recommendations. You can also use the online platform for complaints available on the European Commission's website: http://ec.europa.eu/odr.

We do not undertake to participate in alternative dispute resolution procedures, but will take final decision on